Privacy Policy

1. Information We Collect

When you contact us, book a service, or use our website, we may collect the following types of information:

• Contact information: name, email address, phone number, and service address
• Service information: details about your HVAC equipment, service history, and any issues you describe
• Payment information: billing details processed through our secure payment partners (we do not store full card numbers)
• Usage data: pages visited, browser type, IP address, and referring pages collected automatically when you visit our site

2. How We Use Your Information

We use the information we collect to:

• Schedule and complete HVAC service appointments
• Send appointment confirmations, reminders, and follow-up communications
• Process invoices and payments
• Maintain service history records for your equipment
• Send maintenance plan renewal notices to active plan members
• Respond to inquiries submitted through our contact form
• Improve our website and service offerings

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service partners: Technicians and subcontractors engaged to complete your service receive only the information necessary to do the job
• Payment processors: Billing details are shared with our PCI-compliant payment processor to complete transactions
• Legal obligations: We may disclose information if required by law, court order, or government authority
• Business transfers: In the event of a merger or acquisition, customer information may transfer to the successor entity

4. Cookies and Tracking

Our website uses minimal cookies to improve your experience:

• Functional cookies: We store a preference (heating or cooling mode) in localStorage to remember your display preference between visits. This data never leaves your device.
• Analytics: We may use anonymized analytics tools to understand aggregate site traffic. No personally identifiable information is collected for analytics purposes.

You can clear cookies and local storage at any time through your browser settings without affecting your ability to use our site.

5. Data Retention

We retain customer records for as long as necessary to provide ongoing service and comply with applicable laws. Service records are typically retained for a minimum of seven years for warranty and regulatory purposes. You may request deletion of your personal data by contacting us — subject to any legal retention requirements.

6. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website is served over HTTPS. Payment processing is handled by PCI-DSS-compliant providers. Access to customer records is restricted to authorized staff on a need-to-know basis.

No method of electronic transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at info@albair.ca or by phone at (416) 564-9284. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (manufacturer sites, financing partners, etc.). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this privacy policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

Questions or concerns about this privacy policy or our data practices? Reach us at: